Strategy Institutionalization and Performance of Cleaning Service Firms in Nairobi City County
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Date
2018Author
Kadikiny, Immaculate A
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Managers have always come up with strategies to improve firm performance; however,
institutionalization challenges have been cited among the factors that contribute to failure
of strategic plans. The main aim of the study was to determine the relationship between
strategy institutionalization and performance of cleaning service firms in Nairobi County.
A number of subsidiary objectives were formulated, which included investigating the
effect of organizational structure on performance of cleaning service firms; determining
the effect of organizational culture on performance of cleaning service firms; identifying
the role of leadership style on performance of cleaning service firms; and assessing the
effect of organizational policies on performance of cleaning service firms. To achieve
these objectives, the study used a descriptive survey approach, which included a sample
of 58 cleaning services firms in Nairobi county and collection of data through
questionnaires with structured and semi-structured questions. Both qualitative and
quantitative methods were deployed in the analysis of collected data, which included
descriptive statistical analysis, correlation and regression analyses. The findings indicate
a positive correlation between the variables that is strategy institutionalization and
organizational performance. Similarly, it is also emphasized further by finding showed by
regression model indicating that all the independent variables contribute in different
proportions to the variation in organizational performance. It is, therefore, reasonable to
infer that strategy institutionalization is an important strategic approach for improved
performance of cleaning services organizations in Nairobi. The findings in this study
makes important contributions to knowledge by providing empirical evidence that
strategy institutionalization can, if implemented in an organization, lead to superior
organizational performance.
Publisher
University of Nairobi
Subject
Strategy Institutionalization and Performance of Cleaning Service Firms in Nairobi City CountyRights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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