Assessing E-participation System Success: Case Of Murang’a County

Abstract

Background Among the several objectives of electronic government (e-government) initiatives is to reach a sizeable populace that can be involved in decision making while formulating policies through public opinions. In order to achieve this goal, different jurisdictions collect public sentiments and make citizens contented with such projects by guaranteeing ICT platform acceptance in relation to their corresponding success. Moreover, County Governments are using e-participation systems and social media for reaching citizens and enhancing the e-participation level. Purpose Assessing the success of e-participation system from users’ perspective. Problem This study endeavored to ascertain which aspects in the e-participation system are relevant for its success. Methodology The study adopted a quantitative approach that used self-administered questionnaire to collected data that was designed to fit the six constructs of D&M IS success model from reviewed literature. Findings E-participation system under consideration is successful from users’ standpoint. There is also an interrelationship between the electronic participation system and the D&M IS Success Model. The results also illustrate no support between links on information quality to citizen satisfaction and service quality to system usage. Limitation This cross-sectional study is limited to Kenya. With regard to e-government systems, the paper focuses on e-participation system. iv Originality/value of study The research adds to the evaluation of electronic participation tools in a developing country, Kenya. It points out which dimensions of the e-participation systems are relevant for their success. Conclusion The improvement of the e-participation System from users’ perspective can be achieved through enhancing the qualities of the system relevant for the corresponding model constructs. Based on the results, increasing the information and service qualities can cause the improvement in general citizen satisfaction and usage of the system. Recommendation Future studies are encouraged to employ longitudinal approach instead of the current cross-sectional approach. Consequently, comparative studies would help in debunking the cultural context of e-participation perceptions. Key words: e-government, D&M IS success model, e-participation, information systems success model dimensions, usage, citizen satisfaction, ICTs.