Factors affecting effectiveness of teamwork at the National Bank of Kenya
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Date
2011-10Author
Wekesa, Anne Nasila
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Effective teamwork has a positive influence on the performance of organizations.
Organizations worldwide are striving to improve the effectiveness of their teams in order
to be globally competitive. The purpose of this study therefore was to investigate the
factors affecting the effectiveness of teamwork within financial institutions in Kenya. The
objective of the study was to establish factors affecting teamwork effectiveness within
National Bank of Kenya.
This study adopted descriptive research design. The study utilized both primary and
secondary data. Stratified random sampling was used to come up with a representative
sample size. Secondary data was gathered from various authoritative sources including
books, published articles, and on-line journals. Data was collected through questionnaires
Tools of descriptive statistics were employed to analyze the data. The findings were then
presented in form of summarized tables with percentage scores, statistical mean and
standard deviation.
The study found that leadership, organizational culture as well as organizational
communication had varying effects on teamwork effectiveness at the National Bank of
Kenya. The study recommends that mechanisms should be devised on how to determine
the degree of supervision that is adequate to arouse high motivation among team
members for each team at the bank, mechanisms should be devised on how to determine
the degree of autonomy and interdependence required for each team and among teams,
mechanisms should be devised to monitor and evaluate the effects of members’ attitudes
on the effectiveness of teamwork at the bank, a mechanism should be put in place that
assess the extent of support and adaptation of each member on the team, a strategy should
be devised on how to assess employees’ perceptions on organizational values and beliefs
as well as a mechanism is devised of assessing the nature of communication within teams
and among teams and how this shapes attitude of team members among other
recommendations.
The study recommends that in order to remain profitable and competitive in the market,
the company should encourage team work amongst its employees and employ an efficient
communication system that avails information to all stakeholders.
Citation
MBA ThesisSponsorhip
University of NairobiPublisher
School of Business, University of Nairobi
Description
Factors affecting effectiveness of teamwork at the National Bank of Kenya