Measuring ERP post implementation success.
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Date
2010Author
Buhasho, Edward. C.
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Enterprise Resource Planning (ERP) systems are the most popular information
technology software being adopted in many organizations globally. While success
stories of ERP implementation abound due to its potential in resolving the
problem of fragmented information, a substantial number of these fail to meet
intended goals. Some are abandoned altogether and others contribute to the
failure of an organization. The increasing popularity of ERP system in
organization coupled by huge financial resources required has resulted in several
studies investigating their implementation. However very few studies have
discussed ERP beyond the implementation phase.
This research study provides empirical evidence on critical success factors to
consider during implementation and key dimensions to be adopted in measuring
post implementation success by evaluating the adoption of ERP in G4S.
Quantitative data was gathered mainly through interview, reviewing of past
records and questionnaires forwarded to 120 samples selected.
The findings confirmed that top management, among the 7 factors identified is
the most critical factors to consider during implementation. 34 measures that can
be adapted to evaluate post implementation success were identified and mapped
into 6 dimensions. The findings also confirm lCT member's views on ERP
measurement success dimension are at variance with other stakeholders. While
other department views organization impact as a key dimension, for lCT, it is the
system quality.
Overall the findings of this study will contribute to the growing body of
knowledge on ERP success assessment in general. It is envisaged that the study
will be valuable to researcher and practitioners and may serve as a base for
future research in this area.
Citation
Master of Science in Information SystemsSponsorhip
University of NairobiPublisher
University of Nairobi School of Computing and Informatics