Browsing School of Business by Subject "Quality Management"
Now showing items 1-2 of 2
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An exploratory study of quality management issues in the health service sector in Nairobi, Kenya.
(School of Business, University of Nairobi, 2012)Quality has no one common definition. The many definitions are based on origin emphasized, operations / manufacturing, economics, position on marketing-consumer chain and changes focus from product to the process. Quality ... -
Human related dimensions of quality management practices
(School of Business, University of Nairobi, 2012)This paper focused on the role of human-related dimensions of quality management (QM) practices on performance of Market Research Firms. Considering the critical role-played by Market Research Firms of providing information ...