dc.description.abstract | Harmonious relationship between management and workers must exist if the company
is to meet its corporate objectives. Harmonious relationship ensures industrial peace,
avoid strike, lock out and increase production. KPLC is no exceptional. It is in the
interest of both the workers and management that good industrial relations are
maintained. Society as a whole is also benefited. Good human relation creates an
atmosphere in which positive attitude and motivation develop. Such good relation
must exist among management and group of workers on one hand and management
and individual workers on the other.
The purpose of this study was to determine the factors affecting industrial relations at
KPLC. Case study design was used since the population of the study was small. The
study used questionnaire to collect data from the respondents. The data was analyzed
using descriptive statistics. Findings were interpreted and inferences made and
presented using tables. The objective of the study was to establish the factors that
affect industrial relations at KPLC. The study found out that the major factor affecting
industrial relations was economic satisfaction of the workers. Other factors included
negotiation skills of the management and union representatives, the trade union,
attitude of both management and workers, social and psychological satisfaction,
education background of the workers and public policy and legislation. The study
also found out that the respondents were satisfied with most of the industrial relations
processes apart from the dispute handling procedure, the role of government in
enhancing industrial relations issues and training of industrial relations issues. | en |