Effect of total productive maintenance on operational performance of star hotels in Coast region, Kenya

Abstract

The study was meant to establish how Total Productive Maintenance affect operational performance of hotels in the Coast region. Specifically, the study sought to determine the extent of adoption of TPM practices and the effect of TPM practices on their operational performance. Descriptive cross-sectional survey approach was adopted for the study. The study targeted the entire population of 33 3-5 star hotels in the Coast region of Kenya. Primary data was relied upon with the collection being done using a semi-structured Likert-type questionnaire. Reliability, validity, normality, heteroscedasticity, autocorrelation, linearity and multicollinearity tests were conducted. The researcher then computed Pearson bivariate correlation to ascertain how the variables correlate. A multiple regression analysis was then conducted to ascertain the effect of total TPM on operational performance of the 3-5 star hotels located in the coastal region of Kenya. The study found out that 3-5 star hotels in the coast region in Kenya adopt TPM practices. Conclusion of the study was that improved performance in autonomous maintenance, early management, office TPM and health, safety and environment led to an improvement in operational performance. Focused improvement, quality maintenance, training and education and planned maintenance however do not have a significant correlation with operational performance among the 3-5 star hotels in the coast region in Kenya. Further, it was concluded that TPM practices and operational performance are positively related among the 3-5 star hotels in the coast region in Kenya and that TPM practices reliably predict their operational performance. The researcher recommends the need to implement and improve TPM practices among 3-5 star hotels in coastal region, Kenya since they are found to positively influence operational performance. Another recommendation is for the need to formulate policies and regulation of the various activities to ensure adequate competitive environment for the hotels. To avoid the general implication of effect on the entire operational performance, focus should be put on the antecedents of operational performance that are key to survival of the hotels especially during economic turbulence live the effects of the novel covid-19 pandemic.