Browsing Theses and Dissertations by Author "ca559d42-e91e-4f9e-a957-6036d632eb9b"
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Service quality dimensions and customer satisfaction in Barclays bank of Kenya
Oanda, Damaris M (University of Nairobi, 2015)The study focused on assessing the service quality dimensions and customer satisfaction in Barclays bank of Kenya. The specific objectives were to determine levels of service quality and levels of customer satisfaction ...