The performance of the tourism industry in Kenya:A prioritization of determining factors
Abstract
The tourism industry is a vital artery of Kenya's economic complexion with incredible
potential. However, the industry has been performing poorly especially in the 1990s. The
objective of this research was to establish a priority list which has previously lacked making
the tourism industry head for a slump. This was achieved by assessing the type, severity,
prevalence and extent of the impact of the various determining factors such as security,
marketing, infrastructure, government moratorium / incentives and taxation among others. Six
categories .of respondents were interviewed; which included hotel managers, tourists, beach
operators, tour operators, MTW and KWS. A factor analysis model was used to develop the
priority list.
The research found that security, infrastructure, marketing and government moratorium /
incentives should be prioritized in that order. Other findings revealed that the poor performance
leading to the relative decline of the tourism industry was inevitable since there had been signals
to that effect over the years. The findings therefore form a paradigm in shaping tourism policy
in Kenya for revival and expansion of this important sector of the economy.
Citation
A Management Research Project Report Submitted in Partial Fulfillment for the Requirements of the Degree of Masters of Business Administration (MBA), School Of Business, University Of NairobiPublisher
Business Administration