Job satisfaction among workers in church sponsored hospitals in Kenya. The case of selected hospitals in eastern province
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Date
2009-09Author
Sendeyo, Jediel N
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The objectives of this study were to find out whether employees in Church sponsored
Hospitals in Kenya are satisfied in their jobs or not and also 10 identify factors that
influence job satisfaction among these employees.
Forty questionnaires were administered to employees of the sampled hospitals
selected from all departments and across ranks. The sampled employees formed
15.4% of the total number of employees in the sampled hospitals. Thirty eight
questionnaires were filled and returned giving a response rate of 95%. Two
questionnaires representing 5% of the respondents did not return their questionnaires.
The study found out that majority of the workers in Church sponsored hospitals in
Kenya are satisfied (49%) while the dissatisfied lot represents a minority of around
18%. The employees were also satisfied with most of the aspects that characterize
their jobs. They were especially very satisfied with the chance their jobs gave them to
be recognized in the community and also the opportunity given to them to make use
of their abilities. It was found that only a few aspects of their jobs dissatisfy them
namely; the amount of pay received compared to the work they do, the way they are
handled by their supervisors and the lack of freedom to use their own judgment as
they execute their duties.
The study also identified the factors affecting job satisfaction among these
employees. The factors affecting job satisfaction most were responsibility,
supervision and leadership, stress and promotion opportunities. A factor analysis
conducted on the data revealed that the factors affecting job satisfaction among
church sponsored hospitals could be grouped into four main categories namely;
interpersonal relations, employee rewards, the work itself and social factors. It was
also found that the size of the hospital, age of the employees and the work content did
not .affect employee job satisfaction.
Citation
Masters of Business Administration, University of Nairobi (2009)Publisher
University of Nairobi. School of Business