| dc.description.abstract | Population growth has been attributed to several factors including improved health facilities, social institutions and infrastructure. However, population increase may be due to migration from one region another, as experienced in urban centers. Eldoret town has had an increased population over the recent past, irrespective of the challenges facing its infrastructure. The sewerage services in Eldoret town are an important and are provided by Eldoret Water and Sanitation Ltd. The company has the responsibility of offering both sewerage and water services to the residents of Eldoret Central Business District and estates. The objectives of this study were to examine the effects of population growth patterns on managerial planning at the sewer plants; to identify the effects of population growth pattern on organizing for quality of service at the sewer plants; to establish the effect of population growth patterns on managerial staffing at the sewer plants and; to examine the managerial evaluation process of the sewer services and systems so as to plan and implement necessary changes that accommodates the changes in population growth patterns in Eldoret Town. Currently, the population using the sewerage services as per Eldoret Water and Sanitation Services is about 40,917. The staff of Eldoret Water and Sanitation Ltd comprise of 216 people who formed the target population for this study that sought to establish the effects of population growth on the management of sewer plants in Kenya. The study designed the research objectives and questions in a manner to help establish the effects. Literature was reviewed to establish facts as they are or have been in other countries. The Bosetrup’s theory of population growth was adopted for the study and modifications were made. As such, a conceptual framework was designed to guide this study. The research design that was be adopted for this study was descriptive research design as it tried to describe the situation as it is and propose solutions to the managerial problem. Mugenda and Mugenda’s formula was used to arrive at a sample size of 65 respondents. The study used both purposive and non-purposive sampling techniques to identify respondents. Questionnaires and interviews were the primary tools for data collection. Pilot testing was carried out to check for reliability and validity of the tools. Ethical considerations were equally observed where confidentiality of respondents will be secured. Data was presented and analyzed both qualitatively and quantitatively. It was established that population growth patterns have affected the approach to managerial planning, staffing, organizing and evaluation all in a bid to achieve quality of service. It was also established that population growth has exerted pressure on the organization’s resources and as such there are fewer employees compared to the amount of work and that employees were mostly assigned jobs that did not match their skills. Consequently, the study makes recommendations that Eldoret Water and Sanitation Ltd should hire adequate and qualified and skilled staff to attend to its technical needs, carry out surveys and evaluate the work done by is employees to achieve quality of service. The study suggests that more research be conducted to assess the impact of population growth on evaluation on employee performance for quality as well the impact of population growth on the management of public assets. | en |
