Change management practices at posta savings and credit Co-operative Society Limited
Abstract
Strategic change has become a constant phenomenon which must be attended to and
managed properly if an organization is to survive. Changes in technology, the
marketplace, information systems, the global economy, social values, workforce
demographics and the political environment have a significant effect on the processes,
products and services produced. In an ever-changing global economy, organizations must
find ways for operating by developing new competences as the old advantage and
competences gained is quickly eroded owing to environmental changes. Change revolves
around the process of the subjectization of substance, the appropriation of a universal
signifier by a particular content, which takes place through the displacement of some
momentary central connotation of a signifier by a formerly peripheral predicate, a
subordinated moment of its totality, which installs itself as the new totalizing principle.
The study was guided by two objectives: determination of the change management
practices by SACCOs in Kenya and determination of the challenges involved in such
practices. The researcher applied a case study design. The study made use of primary and
secondary data. Primary data was collected through face to face interview with the
researcher while secondary data was collected through review of the contents of various
relevant publications and reports at POSTA SACCO including the Strategic Plan,
Financial Statements and other relevant materials. The data obtained from the interview
guide was analyzed using content analysis. The study concluded that key drivers of
change in the SACCO involved the introduction of the Sacco Societies Regulations
Authority (SASRA) , advancements in information technology and competition. Posta
SACCO faced several challenges in its change management program. This study
recommends that in order to ensure successful change management, Posta SACCO needs
to evaluate its strengths and see how they can leverage on them and minimize internal
weakness. The study further recommends that Posta SACCO engages in continuous staff
training and system upgrade to improve their information management because if
information is well managed, audit trail becomes easy thus staff can follow a transaction
to reply to customer issues promptly.
Citation
Master Of Business Administration (mba) School Of Business, University Of Nairobi,2013Publisher
University of Nairobi, School of business,