Academic Library-Supplier Relationship: The Experience of Supplier Selection and Evaluation at the University of Botswana Library
Abstract
The partnership between an academic library and book suppliers is crucial for the timelv
and correct delivery of materials for use by customers. This article describes the
relationship that exists between the University of Botswana Library (UBL) and its book
suppliers. The process of supplier selection and evaluation used by UBL is described
The art ide furthermore suggests areas where there is a need for improvement to ensure
effective measurement (?f supplier performance and evaluation as a means to enhance
delivery of quality service to customers. Although the article describes library-supplier
relationship or partnership. it confines itself to book supply rather than serials or
periodicals supply.
Publisher
University of Nairobi