Knowledge management as a competitive strategy among aviation training institutions in Nairobi, Kenya
Abstract
Knowledge management uses systematic strategies for it to create value, discover and
understand knowledge. This study sought to determine the extent of application of
knowledge management as a competitive strategy among aviation training institutions in
Nairobi.
The study adopted a descriptive survey research design because of its ability to create a
profile about a phenomenon. The target population comprised aviation training
institutions in Nairobi. Primary data was collected using a questionnaire. The information
was presented using bar charts, graphs and pie charts and in prose-form.
The study results show that knowledge management had improved competitiveness of
employees on their duties in the aviation training institutes. Knowledge management not
only created the value of intellectual assets but also enhance an employee's productivity
and competitiveness the employees. Knowledge management practices enabled
employees and customers to get the information they need on time. Open and flexible
organization system promoted knowledge management in an organization.
The study concludes that Knowledge is a fundamental factor in the creation of
competitive advantages. The study also recommends that knowledge management
systems should be provided to ensure greater access to knowledge and equally important
is that users' need to be enabled to use the knowledge once it is accessed and to
subsequently share it with others. Finally this study recommends that a similar study
should be done on the relationship between knowledge management and competitive
strategy in all the aviation training institutions in Kenya.
Citation
Tiyan Joseph (2013). Knowledge Management As A Competitive Strategy Among Aviation Training Institutions In Nairobi, Kenya. Masters Of Business AdministrationPublisher
University of Nairobi