Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 17601-17620 of 24437
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Quality and Customer Relationship Management (CRM) as a Competitive Strategy in the Banking Industry in Kenya
(University of Nairobi, 2011)An investigation on how Quality and Customer Relationship Management (CRM) acts as a competitive strategy in the banking- industry in Kenya is a study that has attempted to evaluate the benefits and impacts that are ... -
Quality Control Practices and Organizational Performance of Mobile Telecommunications Firms in Kenya
(University of Nairobi, 2017)This study investigated the effect of quality control practices on the organizational performance of mobile telecommunications firms in Kenya as well as the extent to which these quality control practices are implemented ... -
Quality dimensions and customer satisfaction: a case of Mobile Handset Manufacturers in Kenya
(University of Nairobi, 2017)The study focused on quality dimensions and customer satisfaction: a case of mobile handsets manufacturers in Kenya. The specific objectives were to establish the quality dimensions demanded by mobile phone buyers in Kenya, ... -
Quality Drivers, Managerial Focus, Customer Perception and Satisfaction in Large Maize Flour Mills in Nairobi, Kenya
(University of Nairobi,School of Business, 2013)This study evaluated the influence of managerial focus and customer perception on the relationship between quality drivers and customer satisfaction within large Maize Flour Mills in Nairobi. Quality drivers included product ... -
Quality Improvement Practices and Business Performance Among Commercial State Corporations in the Ministry of Health, Kenya
(2014)The increasing pressure towards quality improvement practices and the organizations desire to achieve business excellence, high performance, or to become a world-class organization drives them to adopt quality improvement ... -
Quality improvement practices: patterns of Adoption by manufacturing firms in Nairobi, Kenya
(University of NairobiSchool of business, 2012-11)This study was conducted to investigate patterns of adoption of quality improvement practices adopted by manufacturing firms in Nairobi. The study also studied the challenges encountered in implementing the quality ... -
Quality management along the supply chain in Kenya's horticulture industry
(University of Nairobi, Kenya, 2011)The purpose of this research was to investigate the critical quality issues that pose challenges in the horticulture industry and explore the ways through which organizations in the industry have attempted to mitigate such ... -
Quality management and customer value: a case of Nyeri and Nanyuki water and sewerage companies in Kenya
(University of Nairobi, 2017)Adoption of Total Quality Management principles are very essential in enhancing profitability, growth and driving customer satisfaction at either firm or institutional level. Creation of customer value in service delivery ... -
Quality Management and Operational Risk Management in Commercial Banks in Kenya
(University of Nairobi, 2017)The purpose of the study was to find out relationship between quality management principles and operational risk management in commercial banks in Kenya. Operational risk is one of the many risks faced by banks and if not ... -
Quality Management and Organizational Performance of Manufacturing Firms in Nairobi County
(University of Nairobi, 2016)The interference of quality management practices has brought excellent impact on the rampant organizational endeavors. Previous researches have indicated that when quality management practices are applied, positive effects ... -
Quality management and performance of commercial banks in Kenya.
(University of Nairobi, 2016-11)This study did examine the relationship between TQM practices implementation and performance of commercial banks in Kenya. The banking sector internationally is in a condition of relentless rivalry among themselves for ... -
Quality Management and Safety in Public Transport Sacco's in Nairobi City County
(University of Nairobi, 2015-11)Quality is a shared responsibility of the authority and the operator: to the authority, it is the strategic responsibility to define the level of quality; to the operator the managerial and operational responsibilities ... -
Quality Management In Kenya's Tea Sector
(University of Nairobi, 2015)The tea sub-sector is the leading foreign exchange earner in Kenya and supports the livelihoods of thousands of Kenya who depend on its cultivation, processing and trading. The primary aim of this study was to investigate ... -
Quality Management In Kenya’S Devolved Funds: The Case Of Constituency Development Fund
(University of Nairobi, 2011-11)I here is no doubt that devolution of funds is a novel concept and one that is expected to have major positive impact on development at the grassroots. Constituency Development I und was designed to fight poverty through ... -
Quality Management in Manufacturing Organizations-employees Perception: a Case Study of Bamburi Cement Ltd
(University of NairobiSchool of Business, 2013-10)The objective of this study was to establish the effect of quality management practices implemented on quality outcomes in manufacturing organisations. The specific objectives were to establish the enablers of quality ... -
Quality Management Paradigm and Customer Loyalty in Firms Listed at Nairobi Securities Exchange in Kenya
(University of Nairobi, 2015)The purpose of this study was to establish the relationship between quality management paradigm and customer loyalty in manufacturing and service companies listed in Nairobi Securities Exchange. The study adopted a ... -
Quality Management Paradigm and Performance in Auto Industry in Kenya
(University of NairobiSchool of Business, 2013-10)By aligning corporate beliefs relating to quality, measurement, product positioning, product design and key stakeholder with customer needs and expectations, an organization is expected to accrue improvement in key ... -
Quality Management Practices and Customer Retention in Micro and Small Enterprises in Nairobi City County, Kenya
(University of Nairobi, 2016)The contents of this study was based on the following objectives; establishing quality management practices among micro and small enterprises (MSEs) and thereafter determining their influence on customer retention in micro ... -
Quality Management Practices and Financial Performance of Cement Manufacturing Firms in Kenya
(University of Nairobi, 2014)The study was set to establish the quality management practices adopted by cement manufacturing firm in Kenya and financial performance of the same. The study used a cross sectional research design since it focused on ... -
Quality Management Practices and Firm Performance of Oil Marketing Companies in Kenya
(university of nairobi, 2018)This study sought to establish the effect of quality management practices on performance of oil marketing companies in Kenya. This study adopted a census survey research design. The population of the study was the oil ...