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    Competitive strategies adopted by the call centre industry in Kenya 

    Karani, Jane W (University of Nairobi, 2008)
    Strategic management is the process of formulating and implementing strategies to accomplish long term goals and sustain competitive advantage. Strategy is a firms “game plan” (Pearce and Robinson, 2007). It is a comprehensive ...

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    Author
    Karani, Jane W (1)
    SubjectCOMPETITIVE STRATEGIES (1)INDUSTRY (1)
    KENYA (1)
    ... View MoreDate Issued2008 (1)Has File(s)Yes (1)

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