The banking industry is a key sector in the Kenyan economy. As profit seekers, commercial banks are inclined to formulate policies that aim at diversifying their portfolio and thus guaranteeing some minimum rate of return. ...

The design of this research was descriptive survey research. The researcher targeted a population of 200 but sample 150 was obtained. A descriptive survey research seeks to obtain information that describes existing phenomena ...

The financial/banking sector is human capital intensive since it relies heavily on its human resource capital to offer services to its clients. This implies that the human capital plays a critical role in order for the ...

Debt collection strategies involve developing a strong collection unit with clearly defined, documented and consistent policies and procedures that guide staff through the collections process and instruct them on how to ...

Outsourcing is a widely used business practice for organizations that are in an effort to improve firm performance and add value to their firms. Empirical studies show that outsourcing has very limited positive impact ...

SACCOs in Kenya are required to adhere to regulations set in Sacco’s regulation authority (SASRA). The management has to present the capital adequacy return reports, liquidity statement report, Statement of financial ...