Factors influencing utilization of Monitoring and evaluation systems in Commercial Banks in Kenya
Abstract
The purpose of the study was to establish factors influencing utilization of monitoring
and evaluation systems in commercial banks in Kenya. The study specifically sought to
determine the extent to which level of staff training, level of management commitment,
level of resource allocation and use of monitoring and evaluation findings influence
utilization of monitoring and evaluation systems in commercial banks in Kenya. This
study adopted a descriptive survey design. The population of study was M & E managers
in all the 43 Commercial Banks in Kenya. Since the population was small, a census study
was adopted whereby all the 43 M&E managers from the 43 commercial banks formed
the sample size for the study. The study collected primary data using questionnaire and
interview schedule. A pilot test was conducted to test for validity and reliability. The
study used drop and pick later method to collect the data. Both descriptive and inferential
statistics were adopted for analysis. The quantitative data was analyzed using descriptive
statistics which included frequency distribution tables, mean and standard deviation while
the qualitative data was analyzed in prose form. The regression model was adopted to
establish the relationship between variables. Data was presented using frequency
distribution tables. The study found out that staff training factors, management
commitment factors, resource allocation factors and use of M&E findings influenced
utilization of monitoring and evaluation system in commercial banks in Kenya. The study
concludes that training instils needed skills, knowledge to adequately set up and manage
the monitoring and evaluation function effectively and to use the system correctly.
Management commitment is critical for enhancing leadership skills, sharing an
organizational goal, and providing resources necessary for the utilization of monitoring
and evaluation systems in commercial banks. The study also concluded that resource
allocation factors influenced utilization of monitoring and evaluation system by
enhancing allocation of funding and trained staff. The study recommends for increased
training of Programmes officers and managers in order to equip them with the needed
skills and knowledge to adequately set up and manage the Monitoring and Evaluation
function effectively in the banks and to use the system correctly. Commercial banks
should use incentives to encourage project managers, monitoring and evaluation officers
to perceive the usefulness of Monitoring and evaluation. There is also need for increased
commitment by the management in overseeing the monitoring and evaluation exercise in
the bank.
Publisher
University of Nairobi
Description
Thesis
Collections
- Faculty of Education (FEd) [5962]