Impact of emotional and cognitive intelligence on job performance: the case of government chemist’s department
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Date
2015Author
Wandera, Chrispus B
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
This is a report of a case study that examined the impact of emotional and cognitive intelligence on
job performance at Government Chemist Department. Levels of staff emotional and cognitive
intelligence measured among staff were examined against levels of staff performance using scores
derived from scale ratings. Self-report questionnaires and participant observation schedules were
used in collection of primary and secondary data from respondents who included employees and
supervisors working at Government Chemist Department, Nairobi: this was the research site.
The study was undertaken during the month of November 2014.The Department is a key
institution of the Government particularly in its role in forensic science crime investigations
providing vital information for the administration of justice. It is also the referral Headquarters of
the Department where operations were expected to be at their best, and where official records are
kept.
The findings of the study show that staff emotional intelligence scores (Average 68.9 %) closely
matched staff performance scores (Average 71.7 %) and the Department’s performance(Average
70 %). Furthermore, staff cognitive intelligence scores (Average 74.6 %) fairly matched staff
performance scores (Average 71.7 %)and the Department’s performance (Average 70 %).These
findings show that there is an association between emotional intelligence and performance, and
between cognitive intelligence and performance. This case study, thus, found that emotional and
cognitive intelligence have an impact on job performance.
Publisher
University of Nairobi