Procurement Planning Strategy and Service Delivery: a Case of Medicines Sans Frontieres, Kenya Supply Unit
Abstract
Procurement as a field in business has attracted interest in the recent decades as it is
now seen as an area that gives competitive edge to organizations by offering value for
money and cost focus strategy in competing against market players. There has also
been increased awareness by customers on service delivery offered to them by
organizations. They now relentlessly demand for great customer service as part of
their value for money spent.
The up rise of service delivery has led organizations to check all areas of operations
for ways to better serve the clients and retain them. Numerous studies have been done
and procurement planning has emerged as one of the areas that have immerse
potential to contribute to great service delivery. Current studies indicate a relationship
between procurement planning strategy and service delivery. The extent to which
procurement planning is done considering the factors of service delivery has a direct
impact on how service is offered to clients. The focus of this study is to establish the
relationship between procurement planning and service delivery by finding out the
extent to which procurement planning strategies has on service delivery.
Publisher
University of Nairobi