Impact Of Strategy Implementation On Performance At Kenya Urban Roads Authority
View/ Open
Date
2015-11Author
Mbatia, Elizabeth M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Strategic planning is a concept that concerns decision making as organizations seek to
craft the best strategies to achieve their vision. Strategies chosen must be
implemented effectively and efficiently in order to achieve strategic objectives set.
The purpose of the study was to establish what strategy implementation approaches
are used by the Kenya Urban Roads Authority and how strategy implementation has
impacted on performance of the organization. The study adopted case study research
design and targeted senior management from various departments and members of the
strategic planning secretariat. The study used both primary and secondary data to
gather the required information. Primary data was collected from respondents using a
structured interview guide while secondary data was collected from desk review of
documentation available at the Kenya Urban Roads Authority. The data was analyzed
using content analysis. The study found out that strategic planning is coordinated by
the department of planning and environment led by the General Manager. Kenya
Urban Roads Authority carries out environmental scanning using SWOT and
PESTEL analysis to inform its strategic planning process. Stakeholders are also
consulted in strategic planning. Chosen strategies are implemented by breaking them
into more detailed implementation matrix and work plans which contain periodical
targets that are allocated resources through a budget. Individual targets are drawn
from the main implementation matrix and cascaded to all staff members for
implementation. The study established factors affecting strategy implementation to be
inadequate funding, inadequate capacity both internal and industry capacity,
ecological factors as well social political factors. The study found out that Kenya
Urban Roads Authority carries out monitoring of the strategy implementation by
monitoring the implementation matrix. Performance measurement tools used include
comparison of Actual to standards, performance contracting, staff performance
appraisal as well as benchmarking with peers. The study concludes that strategy
implementation has improved performance at the Kenya urban roads authority as
demonstrated through improved operational efficiency and improved decision
making. The study also concludes that performance has been improved though
customer and stakeholder satisfaction. The study recommended that plans should be
reviewed continuously to ensure targets remain realistic during the financial year. The
study further recommends involvement of lower cadre staff in strategy formulation to
ensure ownership of chosen strategies by all staff as this will ensure effective
implementation and improve performance further.
Publisher
University of Nairobi