The Implementation Challenges of Performance Contracting in Civil Service at Mombasa County
Abstract
Strategic management is a field that deals with the major intended and emergent
initiatives involving utilization of resources; to enhance the performance of organizations
in their external environments.The research was a case study that focused on challenges
faced in implementation of Performance Contracting (PC) within the civil service at
Mombasa County. The data collection instrument was a questionnaire. Qualitative and
quantitative analysis was used to analyze the primary data which had been collected by
conducting interviews and secondary information from the ministry's library. The
findings obtained indicate that civil service at Mombasa County faces both operational
and institutional challenges in undertaking performance contracting. The challenges
mainly ranged from the organizational structure, leadership and management styles, rigid
organizational culture and lack of effective performance management. It was also noted
that the organizational structure should restructured to facilitate quick decision making
and subsequent faster response than is currently experiencing. The respondents
furthermore highlighted that some headship have not been enthusiastic enough in
implementing the PC and coming up with strategies to counter the challenges that face
the ministry. The research has revealed that proper implementation of PC will
significantly contribute to the efficiency and effectiveness level of service delivery. This
study explored immensely about the challenges that face implementation of PC. It is
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therefore suggested that; enough funding should be provided in order to ensure that
the implementation is streamlined; Training should be done appropriately and ensure
participation from all cadres, popularizing the concept is also highly encouraged; Review
of systems and automation of procedures would also ensure a smooth flow of
implementation process; Provision of enough resources needed to facilitate
implementation; Ensuring autonomy and minimal political interference.
Publisher
University of Nairobi