Cloud Computing Adoption in Insurance Companies in Kenya

Abstract

Cloud Computing allows companies to access ICT-based services i.e. computer infrastructure, applications, platforms and business processes, via the internet. Cloud Computing is still at the infancy stage in Africa. Studies have indicated a lack of cloud based awareness, even among big organizations in Africa. Kenya just like any other African market is yet to fully adopt cloud based systems due to trust and security concerns. This study aimed at identifying the extent and characteristics of Cloud Computing adoption in insurance companies in Kenya. The study assessed Cloud Computing uses in terms of productivity applications, business applications (CRM, SaaS), infrastructure on-demand (storage, network, and server), finance applications, core business application, databases and desktop. The adoption of the Cloud Computing services in insurance companies was relatively low. The results obtained would assist in providing a roadmap for the best practices to improve Cloud Computing services in the insurance industry in Kenya.