The Influence Of Strategy Implementation On Performance Of Cisco Academy Support Center In Kenya

Abstract

Strategy Implementation is a process of turning strategies and plans into actions in an effort to achieve strategic goals and objectives. Organization of the resources of the firm and staff motivation with a view of attaining its objectives is involved. Organizational performance is the ability of the organization to achieve its goals by making use of resources efficiently and effectively. It is the organization’s ability to attain the set objectives and goals. This study was carried out to assess what influence strategy implementation has on performance of Cisco Academy Support Center in Kenya. The study adopted a case study as it sought to analyse data based on responses from a few top management members who were interviewed using interview guides. The data that was obtained from the interview guides was qualitatively analyzed to derive findings, conclusions and recommendations. The results indicated that successful strategy implementation practices are vital and pivotal to the success of the company. These practices inform the company direction and ensure that the focus is directed. Good implementation practices lead to achievement of goals and the ASC is able to respond better to the internal and external environment. Further results indicated that employees and managers were fully involved in the process of implementing strategy. The study found that to ensure long-term successful strategy implementation there has to be ownership by all employees, the relevant resources have to be provided for and communication has to be done effectively within the organization. The strategic objectives that are set need to be realistic and aligned with the institution priorities. Collaboration with different departments needs to be enhanced to leverage off common interests where both can benefit from aspects flowing from strategy implementation. There has to be proper budgetary support from the institution and employees need to be equipped with project management skills. The study recommends that the ASC creates a higher employee involvement level in any further development of strategy and review to avoid a do not care attitude and failure to have ownership on the employees part who are the implementers. The ASC must also sensitize employees and involve them in capacity building activities to improve skill and motivate them to ensure participation by all employees. Further study is recommended on implementation of strategic management plans and their effectiveness on performance of ASC’s.