An Assessment of the Implementation of the Kenya eCitizen ICT Project
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Date
2015-12Author
Ondego, Bethseba M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Information Communication Technology (ICT) can make a valuable contribution towards the
operations of and the services offered to citizens by a government. While the benefits of eGovernment
initiatives and projects in Kenya cannot be disputed, there are several concerns
about their successful implementation. According to survey and poll results of e-Government
initiatives in developing countries, 50% have partially failed, 35% have totally failed and
15% have been successful (Nawi et al. 2012).
The aim of this research was to assess the implementation of the Kenya e-Citizen project
hence propose a model that can be generalized to other government initiatives in Kenya. This
research was based on a case study, which entailed collecting data in Nairobi through
interviews and questionnaires from four key ministries and the general users/citizens. The
questionnaires and interview guides were created based on the six dimensions of the updated
DeLone and McLean of Information Systems Success model. An integrated model for
assessing successful implementation of ICT projects was developed. The proposed model
consists of all the dimensions found in the updated DeLone and McLean model, and an
additional dimension; stakeholder engagement, which the study felt needed to be added. The
study concludes by emphasizing on the need of stakeholder engagement during the life of any
ICT project.
The study finally recommends the Kenyan government to develop a strategy that would
oversee the issue of awareness. Other strategies that the study recommends should be
developed are communication, training and change management strategies.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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