Relationship Between Diversity Management Practices and Employee Commitment in the Commercial Banks in Nairobi City County, Kenya
Abstract
Over the years, it has been demonstrated that workplace diversity is important to
organizations. However, research on workplace diversity practices has been relatively narrow
in scope and frequently failed to link diversity management practices to employee
commitment. This study sought to establish the relationship between diversity management
practices and employee commitment in the banking sector in Kenya. The study was based on
a descriptive survey design. The target population consisted of employees of commercial
banks in Nairobi County. The study sample was selected through stratified random sampling
techniques. A sample of 168 respondents was used in the study. A semi-structured
questionnaire was used to collect data. Data was analyzed using descriptive and inferential
statistics and the results presented using tables and figures. Descriptive statistics comprising
frequency distributions, means, standard deviations and percentages were used to show the
profile of the respondents and the general trend in the data. Perason’s correlation analysis was
used to establish the strength and significance of the relationship between diversity
management practices and three forms of employee commitment. The study concluded that
diversity management practices had significant influence on employee commitment in
commercial banking sector. This resulted from the fact that the interaction among employees
from diverse backgrounds was taking place in the banks; there was no discrimination in
hiring of employees and employees were tolerant of other employees’ perspectives. The
study established a significant positive relationship between diversity management practices
and affective commitment, continuance commitment and normative commitment. It is
recommended that diversity management practices be enhanced in commercial banks in
Kenya since work place diversity can lead to increased employee commitment. The findings
of the study are expected to provide a source of information for policy makers, researchers
and finance professionals to understand link between diversity management practices and
employee commitment in commercial banking sector in Kenya.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
The following license files are associated with this item: