Strategic Change Practices Adopted by Kenya Commercial Bank Group in Response to the Changing Banking Sector in Kenya

Abstract

Organizations that have been successful have recognized the fact that their existence has greatly depended on how well they relate to the environment .The main aim of the current study was to establish the different strategic change practices employed by Kenya commercial bank group in response to the ever changing banking sector in Kenya .To realize the objectives of the study a descriptive case study design was adopted .Data was collected through face to face interviews with seven divisional directors who included the director retail, director Audit ,director human resource, director finance, director strategy, chief risk officer and the director credit. The data obtained then was analyzed qualitatively using content analysis. The findings from the research were that environmental scanning internal as well as external environments of the organization were important in enabling them come up with appropriate change practices. It also established that for changes to be properly implemented and executed in an organization it was very important to involve stakeholders in the change process. The research also found out that it is important for organizations to appreciate the fact that in any change there is resistance therefore organizations should anticipate resistance when introducing any change and work towards putting in measures to overcome the resistance to change. The research concluded and recommended that organizations should communicate change adequately and effectively to all the employees to reduce resistance ,the organization should involve all stakeholders in change management and train employees on the need for change so that they feel part and parcel of the change thereby greatly reducing resistance to change .Some of the limitations of the study included time allocated to study which was short given the nature of the institution there was information that was not readily divulged because of its confidentiality