dc.contributor.author | Kitheka, Samson Samuel | |
dc.contributor.author | Mulwa, Jonathan Mwau | |
dc.contributor.author | Maingi, Wycliffe Muli | |
dc.contributor.author | Ngunjiri, Ruth Njeri | |
dc.contributor.author | Goko, Tabby Wanjiru | |
dc.date.accessioned | 2013-02-18T09:53:05Z | |
dc.date.issued | 2012 | |
dc.identifier.uri | http://hdl.handle.net/11295/10101 | |
dc.description | The effect of supplier quality management on organizational performance | en |
dc.description.abstract | Supplier quality management is one of the very many simple concepts that make a lot of
sense to any well meaning organization. Unfortunately, implementing the concept is not very
simple and over the years, companies have crumbled due to failure to master the best
practices in supplier quality management. Practices such as measuring the performance of
suppliers, engaging suppliers in quality management systems, supplier audits, supplier
development, integration and competitive supplier selection are a great opportunity to
improve organizational performance in terms of customer service delivery levels and
operational costs reduction. However, it is worth noting that there are numerous challenges
encountered in having such practices accepted by all the stakeholders. The purpose of this
study was to determine the effect of supplier quality management on organizational
performance, covering all the supermarkets in Kakamega town. The study employed a
descriptive survey design and the study population was the procurement managers of the
supermarkets. Data was collected using structured questionnaires which were administered
by the researchers through a drop and pick technique and it was descriptively analyzed. The
study also explored the potential integration of supplier quality management practices into an
organization’s operations, focussing on the currently available applications. The study
recommended that suppliers should maintain reliable records, errors to be identified early,
supermarkets to decentralize their management structures, suppliers should conform to
2 specifications and that senior level management should be fully committed especially in
supplier development programmes so as to overcome the challenges faced in supplier quality
management. Finally, suggestions for further research were given. | en |
dc.language.iso | en | en |
dc.subject | Organizational performance | en |
dc.subject | Supplier | en |
dc.subject | Supplier Quality Management | en |
dc.title | The effect of supplier quality management on organizational performance | en |
dc.title.alternative | A survey of supermarkets in Kakamega town | en |
dc.type | Other | en |
local.embargo.terms | 6 months | en |
local.embargo.lift | 2013-08-17T09:53:05Z | |
local.publisher | School of Business, University of Nairobi | en |