Influence of Implementation of Quality Management System on Operational Performance of Technical Training Institutions in Meru County: a Case of Nkabune Technical Training Institute, Kenya
Abstract
The purpose of this study is to examine the influence of implementing quality
management system on operational performance of technical training institutions. The
study’s specific objectives were: to establish the influence of Training on operational
performance; To establish the influence of Leadership on operational performance; To
establish the influence of Employee involvement on operational performance; To establish
the influence of Communication on operational performance and to establish the influence
of Customer focus on operational performance of technical training institutions in Meru
County. The target population of 95 comprising top, middle and low level management
staff in Nkabune technical training institute was considered for the study. The study
adopted a census sampling method where all the respondents was considered. Data was
analyzed using Statistical Package for Social Sciences (SPSS Version 22.0). All the
questionnaires received were referenced and items in the questionnaire were coded to
facilitate data entry. After data cleaning, which entailed checking for errors in entry,
descriptive statistics such as frequencies, percentages, mean score and standard deviation
was estimated for all the quantitative variables and information presented inform of tables
and graphs. Inferential data analysis was done using Pearson correlation analysis. The
study found that there is a greater influence of leadership style on operational performance
of technical training institutions in Meru County. The study revealed training influence
operational performance of technical training institutions greatly. The findings showed
that employee involvement greatly influences operational performance of technical
training institution in Meru County. Customer focus was found to greatly operational
performance of technical training institution. Communication was revealed to greatly
operational performance of technical training institution. The study concluded that there is
a greater influence of leadership style on operational performance of technical training
institutions in Meru County. The study concluded that training influence operational
performance of technical training institutions greatly. The study concluded that the
employee involvement greatly influences operational performance of technical training
institution in Meru County. Customer focus was concluded to greatly operational
performance of technical training institution. Communication was further concluded to
greatly operational performance of technical training institution. The study recommends
that that technical training institution, in order to improve its operational performance,
need to be aware that leadership styles are important and specifically transformational and
participative leadership styles and these should be implemented in the organisation. The
study revealed that employees’ involvement is a factor in operational performance and that
employees’ involvement positively influences operational performance of technical
training institution. Further the study recommends that the senior management should be
requested to continue keeping junior staff aware of the operational performance within the
technical training institution and the quality policy in terms of its contents and impact on
their work environment as well as to review management commitment in terms of role
model behavior and effective communication of quality initiatives within the organization
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- Faculty of Education (FEd) [5981]
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