| dc.description.abstract | Global eGovernment is associated with providing opportunities to increase the connection,
availability and modes of interactivity between governance at multiple levels and citizens. It is also
associated with transforming current governmental services in ways to increase efficiencies,
improve processes and automate tasks previously undertaken by governmental employee. In this
paper, the researcher seek to present an integrated architecture framework for eGovernment
Services that represents the alignment of IT infrastructure with business process management in
public sector organizations and classify the barriers that might complicate the implementation of
the proposed architecture framework. The study targets to help the IT practitioners in the public
sector learn how to use and manage information technologies to revitalize business processes,
improve decision making, and gain competitive advantage from the adoption of e-Service
government.
The approach adopted by the researcher was perform literature review of four existing
frameworks, to get elements of a classical eGovernment framework, the questionnaires were then
developed to highlight key interoperability elements with a view of seeking opinions of the policy
makers to investigate how these elements would affect eGovernment implementation. The
research findings were analysed to produce additional elements which were then added to
produce the final framework which was then adopted.
The resulting framework therefore comprised of four layers with each layer advocating for an
important attribute of interoperability implementation. | en |
