Influence of Stakeholder Related Factors on the Performance of Sanitation Projects in Informal Settlements : a Case of Kiambiu, Kamukunji Sub County, Nairobi , Kenya

Abstract

Good sanitation practices and provision of sound technology go a long way towards reduction of mortality and morbidity. Waste causes a serious threat to public health and the general environment, and the situation is worse in informal settlements (Dreibelbis, 2013). This study focused on the influence of stakeholder related factors on the performance of sanitation projects in informal settlements with specific emphasis on sanergy toilets in Kiambiu informal settlement which is a social franchise between the Project organization and micro-entrepreneurs. The research was guided by the following specific objectives: To assess how organization related factors influence performance of sanitation Project in Kiambiu informal settlement, To determine how user related factors influence the performance of sanitation project in Kiambiu informal settlement, To establish how Franchisee related factors influence the performance of sanitation project in Kiambiu informal settlement. The research was anchored on two theories which are Theory of waste management and Norm Activation theory. Empirical review was done to enable get literature on areas similar to those of this research. This was a descriptive survey where 263 respondents was the sample size. A questionnaire was used to collect the data. Data was analyzed using SPSS version 22.0 and tables used to present the findings. The questionnaire return rate was 99 %. The Demographic information is as follows: 33% of respondents were male while female was 67 % of the total sample size. The majority of the respondents were between the age group 29-39 years (55%). On marital status, 79% of the respondents were single and 52% had secondary level of Education. On project performance 77% of the respondents agreed that the toilets are reliable. Organizational factors were found to influence project performance as deduced from the findings where 64% agreed that the staff had the right skills and competencies. User related factors also had influence on the project performance where 68% of the respondents answered in the affirmative that they were willing and actually paid for every use of the toilets. In the conclusion, there is need for continuous training on guidelines and procedure by Sanergy to all stakeholders. From the study findings, the main recommendation is to foster a more clear stakeholder involvement and participation Further research is suggested on cash transfer for the most vulnerable and Economically disadvantaged families to enable them access sanitary accommodation.