Perceived Effectiveness of Human Resource Information System at Kenya Breweries Limited
Abstract
The introduction of technology has been seen to increase organizational efficiency and
effectiveness resulting in better organizational performance. Due to the fact that proper
management of human resources has a positive impact on an organization’s bottom line it
is important that steps are taken to make the HR function more effective. One way of
doing this is through the introduction of a human resource information system. It is also
important for organizations to assess the effectiveness of these systems to justify the cost
and time involved in their introduction. Kenya Breweries Ltd (KBL) introduced a new
human resource information system in their operations however its effectiveness has not
yet been assessed. The use of HRIS is becoming popular among organizations however
limited studies have been conducted to assess their effectiveness. Further studies need to
be conducted in this field. The study was aimed at assessing the perceived effectiveness
of HRIS at Kenya Breweries Ltd. It has been conducted in response to the lack of
research on HRIS effectiveness in Africa. The study focuses on two theories the
Technology Acceptance Theory and the Delone & McLean IS Model. Based on the two
theories the study will cover information quality, service quality, ease of use and
usefulness. The researcher adopted a descriptive research design with the population
consisting of the KBL employees based at the Ruaraka office in Nairobi. Stratified
random sampling was used and primary data was collected using questionnaires. The data
collected was analyzed using descriptive statistics and was displayed using tables, charts
and graphs. The study found out that according to the respondents the HRIS generated
quality information. On the other hand the service quality required improvement
especially regarding employee training. The study also found out that although the
system displayed useful messages it was not perceived as easy to use. In addition it found
out that the HRIS allowed employees to effectively update personal information and
time- off. The study recommends HRIS training for both new and existing employees,
improving HRIS support and liaising with the vendor for overall HRIS improvement. The
researcher recommends that similar studies be conducted in other organizations
especially those based in Africa operating in the manufacturing industry. Studies should
also be conducted on the factors to consider when selecting a HRIS vendor.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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