dc.description.abstract | The purpose of this study was to determine the influence of adoption of technology on
performance of Kenya power in Kenya; a case of Kenya power Embu office. The study
was guided by the following objectives; to determine the influence of adoption of smart
meter technology on performance of Kenya power; to establish the influence of adoption
of billing technology on performance of Kenya power; to determine the influence of
adoption of electronic payment on performance of Kenya Power in Kenya; to examine
the influence of adoption of Management information systems Technology on
performance of Kenya Power. The study used Cross-sectional descriptive survey research
design, this type of research design is a research tool used to capture information based
on data gathered for a specific point in time. The study targeted a population of 86
employees working in Kenya Power Company Embu branch and 600 customers within
the town who have high usage of power. Total sample size of 253 respondents. Data was
collected using structured questionnaires and interviews .Quantitative data was analyzed
using descriptive statistics. The data was coded, tabulated and analyzed using Statistical
Package for Social Sciences based on study objectives. The outcome showed that
adoption of Smart Meter Technology and performance of Kenya power positively and
significantly enhanced performance. The analyzed data further indicated that Adoption
of Billing technology and performance of Kenya power are positively and significantly
related . It was further established that, adoption of Electronic payment and performance
of Kenya power were positively and significantly related as they made it easier for
customers to have a variety of payment modes. Similarly, results showed that MIS
application and performance of Kenya power were positively and significantly
related.The study concluded that the pre-pay billing system has helped eliminate
customer congestion during payment of bills hence improving customer service, pre-pay
billings system has resulted in a decrease in metering, billing and disconnection
inconveniences hence improving customer service, the billing system is more beneficial
to the consumer since they only consume what they pay. The study recommended KPL
should review its technical and operational standards to facilitate adoption and
implementation of Smart technologies in the entire grid management to include
generation, transmission and distribution system. | en_US |