| dc.description.abstract | Traditional banking is increasingly being replaced by electronic banking worldwide, due to issues such as technological innovations and innovations in financial products. This has led to the influence of the banking sector in Kenya to change over the past few years. However, SACCOs have not adopted technology, including electronic banking, at a high rate as compared to commercial banks in Kenya. This has led to SACCOs lagging behind in terms of technology adoption. The study aimed to find out how technology characteristics, availability and processes affect technology adoption in SACCOs. It also established how the characteristics and available resources affect the adoption of technology by SACCOs, and the effect that the external task environment has on technology adoption among SACCOs. Finally, a model was developed to assist in evaluate technology adoption decision-making among SACCOS.
The study used a descriptive research design, which adopted a survey. A census was carried out on all the 39 SACCOs in Nairobi County. Questionnaires were used as the primary method of collecting data. Data was analysed using both descriptive and inferential statistics. The findings were presented in tables and charts. The study found out that technology enables customers transact business with ease, and reduces operation costs. It also leads to growth of organizations in terms of revenue and market share. Technology adoption is influenced by the size of the organization. The top management does not fully support technological innovation decision making. SACCOs do not use resource slack on technological acquisitions. The study also found out that there are no effective laws to fight cybercrime, and SACCOs that adopted technology are found to be more favourable by customers.
The study recommends that SACCOs incorporate ICT infrastructure and the required ICT human resources to spearhead the process of technology adoption and have the capability to perform a major technological upgrade. The study also recommends that SACCOs commit themselves to adopting technology to improve their business activities. The top management should fully support technology adoption processes and should implement them according to the organization’s strategy. SACCOs should also give priority to technology acquisitions while allocating their slack resources. The government should come up with effective laws to battle cybercrime. The resulting model, among others, is recommended to evaluate technology adoption decision making among SACCOs. | en_US |
