dc.contributor.author | Gicho, Douglas N | |
dc.date.accessioned | 2019-01-18T11:12:01Z | |
dc.date.available | 2019-01-18T11:12:01Z | |
dc.date.issued | 2018 | |
dc.identifier.uri | http://hdl.handle.net/11295/105078 | |
dc.description.abstract | The situation in Kenya in regard to revenue maximization by local governments has
also been wanting. In was in order to hence determine the relationship between revenue
collection system and revenue collection levels in Lands, Housing and Physical
Planning Department (LHPPD) at Kiambu County. More specifically, the study set to:
establish revenue collection systems used in LHPPD at Kiambu County; establish
revenue collection levels from the revenue collection systems used in LHPPD at
Kiambu County; compare revenue collection levels between manual and automated
revenue collection systems used in LHPPD; and to determine the challenges facing
revenue collection systems in LHPPD at Kiambu County. The study employed a
descriptive survey research design. The target population of this study were finance and
revenue officers from 12 Sub-County Offices in Kiambu County. Stratified random
sampling technique was used and a sample size of 60 employees were selected. Primary
data was collected by means of a questionnaire. The descriptive statistics and content
analysis were employed in analyzing the data. The findings revealed that the use of
automated revenue collection systems thus, faced a number of implementation
challenges. LHPPD benefited significantly from application of automated revenue
collection systems in terms of; increase cash receipts; efficient time utilization;
expanding its revenue base; control of the collection process; increasing collection
efficiency respectively. The automated revenue collection system was the most
beneficial in enhancing revenue collection at the LHPPD. The change management was
a major hinderance that faced the adoption of automated revenue collection system in
LHPPD. There was steady increase in revenue collection upon introducing automated
revenue collection systems. The study recommends that the management of LHPPD
should continuously monitor the use of automated revenue collection systems with a
view to minimize downtime, hence increased end user satisfaction. The management
of LHPPD should continuously allocate adequate financial resources to take care of
various implementation challenges impending the use of automated revenue collection
systems. The management of LHPPD should heavily invest in change management to
complete buy-in from the staff and end users. The management of LHPPD in Kiambu
County should continuously upgrade its automated revenue collection systems. | en_US |
dc.language.iso | en | en_US |
dc.publisher | university of nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Housing and Physical Planning Department | en_US |
dc.title | Revenue Collection Systems and Revenue Collection Levels in Lands, Housing and Physical Planning Department at Kiambu County | en_US |
dc.type | Thesis | en_US |