Organizational Culture and Operational Performance in Insurance Firms in Kenya
Abstract
In current era, the major issue within insurance companies is acquiring the most effective
operations management performance that will be responsible for measuring the overall
organization’s performance. The main objective of the study is to examine the association
that exists between organizational culture and operations performance in insurance Firms
in Kenya. The study was guided by specific objectives which were; to determine the
organizational cultures in Kenyan insurance firms and to determine how the culture of an
organization influences operational performance. The study adopted a cross-sectional
design. The population of this study comprised of the 55 insurance firms registered in
Kenya. The study used a well-structured questionnaire to collect primary data. The
questionnaires were administered through a drop and pick later method to reduce
disturbances in the respondents’ schedules. The collected questionnaires were inspected
for completeness and coded in a Statistical Package for analysis. Descriptive statistics were
used to analyse. Data was analysed using mean, standard deviation, central tendency and
regression was used. The study concludes that observing organizational culture is of great
importance for operating of a company. Organisational culture importance is reflected in
the attitude that success and more efficiency and effectiveness of company operations
reflects real organisational culture. The study recommends that all organizations should
put more efforts on the adoption of good organizational culture since culture has today
become an important tool for operational performance in terms of cost, flexibility,
productivity and quality.
Publisher
university of nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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