Browsing School of Business by Author "01089fd8-e4f5-4556-95e6-42ce9bf3991b"
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Technological Innovation Strategies and Service Delivery of Commercial Banks in Kenya During the Covid-19 Pandemic
Ogalloh, Melvin A (University of Nairobi, 2023)The focus of this study was to examine how commercial banks in Kenya responded to the COVID-19 pandemic by utilizing technological innovation strategies to enhance their service delivery. The aim was to investigate the ...