Browsing School of Business by Author "0203e1fd-cd77-4faf-9ace-28908b5cdb60"
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Influence of Electronic Service Strategy on Service Delivery of National Transport and Safety Authority of Kenya
Wanjiru, Mundia M (University of Nairobi, 2021)Service delivery is a cyclic process that is continuous for establishing and delivery of client-focused services. The delivery of quality services entails comparing customer expectations to performance. Despite the NTSA ...