Browsing School of Business by Author "8f015474-1c9c-4855-935f-059242a58e96"
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Service Design and Delivery of Four- and Fivestar Hotels in Nairobi, Kenya
Ogola, Dennis O (University of Nairobi, 2022)The study sought to determine the service design implemented by the four and five-hotels in Nairobi, Kenya and to establish the relationship between the service design and delivery in the four- and five-star hotels in ...