Browsing Faculty of Arts by Author "486187bb-0c96-4f75-86f3-216264338051"
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Engaging Customers as Stakeholders to Enhance Quality Management in Public Institutions- a Case of Kenya Power Company Use of Twitter
Suka, Peris E (University of Nairobi, 2020)This study aimed to find out how engaging stakeholders through the use of social media impacted on quality management public institutions. The study mainly focused on Kenya Power Company. Kenya Power Company operates the ...