Browsing Faculty of Arts by Author "4e966bff-c6e2-40ea-82a6-85102c49b05a"
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Customer Relationship Management Practices and Service Delivery Among Airline Operators in Kenya
Omondi, David, O (University of Nairobi, 2022)The corporate world is getting more competitive, and most companies are formulating plans to adapt to the fast pace of change in their surroundings, such as the development of new technologies. Relationship management has ...