Determinants of Information Communication Technology Project Performancein a Software Implementation Company Africa: a Case Study of Indra Limited
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Date
2019Author
Muchene, Allan , K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Most information systems including current ICT projects in Africa fail either totally or
partially. Explanations of why some Information Systems fulfill their expectations, whereas
others fail, are complex and multi-factorial. The purpose of this study was to establish the
determinants of information communication technology project performance in a software
implementation company in Africa. The study was carried out in Indra and had the following
objectives: to examine how top management support influences ICT project performance in
organizations in Africa ,to evaluate how organization and project culture influences ICT
project performance in organizations in Africa ,to determine how project planning influences
ICT project performance in organizations in Africa and to establish the interrelationship
between the factors affecting information communication technology project success.
The target population of this study included all cadres of Indra and its client’s staff. The
total population in the study was 304. A descriptive research design was adopted. Random
sampling was used in this study. The study made use of closed ended questionnaires as
instruments of data collection. Quantitative data was first coded then analyzed using
Statistical Package for Social Sciences (SPSS). After interpretation, the findings were
presented in tables using frequencies and percentages.
The study revealed that the influence of top management support is significant on strategic
planning, and on project management. Also, the results suggest that the influence of partners
and supplier’s management is significant on training and education. Furthermore, the findings
show that the influence of communication management is significant on project management,
on project team competency, and on stakeholder’s management. Areas for further research
work included a study on: factors contributing to lack of senior management support in
projects. These would highlight the issues underlying the failure of project implementation
and inform decision makers on the
necessary actions to be taken.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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