Strategic Procurement Practices And Service Delivery In The Ministry Of National Treasury And Planning

Abstract

The general procurement function depends on strategic positioning in the services being offered in an organization. In the recently past years, there has been growing focus on the various procurement practices being used in organizations across the globe. Despite that, the procurement strategies being utilized in Kenyan organizations have been branded with high level of corruption, incompetence staff, and inefficiency which has in turn affected the service delivery. Therefore, this study aimed at establishing the effect of strategic procurement practices on service delivery in the ministry of national treasury and planning. The study was founded on two main theories namely, institutional theory and stakeholders’ theory. The procurement practices that were point of focus for this study included contract management, staff competence, procurement planning, as well as resource allocation. On other hand the research utilized service delivery as dependent variable. The empirical literature on the concepts and context under investigation was also presented. The research followed descriptive research design. The target population for this study comprised of all the 1,360 suppliers in the ministry of national treasury and planning from which a sample size of 136 was drawn. This study was quantitative which collected primary data through use of a questionnaire. Data analysis employed use of descriptive and inferential statistics. The findings of this study indicated that service delivery is positively influenced by contract management, staff competence and resource allocation. On other hand, procurement planning practices was found not to significantly affect service delivery. The study therefore recommended that management of procurement firms should formulate and use viable and workable policies and guidelines to ensure proper service delivery. Procurement firms should employ competent staff based on qualification, merits, experiences and capabilities of individuals. Institutions should allocate enough resources to ensure sustainability to further achieve their goals and objectives.