Technological Innovation And Performance Of Telecommunication Companies In Kenya

Abstract

This project aimed at determining the influence of technological innovation on performance on the telecommunication companies in Kenya. The study was based on the key theories of Technological Acceptance Model (TAM) and Dynamic capabilities. To achieve the objective of the study, a descriptive study design was undertaken through a survey of all the 26 firms in the telecommunication industry using a structured questionnaire. All the firms had their headquarters in Nairobi and hence this study was entirely carried out in Nairobi city. From the study findings, it was observed that innovations had a strong positive influence on the performance of the telecommunications companies. Specifically, product innovations played a higher role of influence compared to the process innovations. It was also found that the important ingredient of training was not well budgeted for by the telecommunication companies. The study thus recommends the inculcation of higher learning institutions in the technological innovations process. It also recommends pooling of resources for improved chances of innovation while suggesting further studies in telecommunication sub sectors as well as relationships with tertiary institutions of Kenya not just in Nairobi County but on a country-wide scale.