Effect Of Employee Engagement On The Performance Of Kenya Electricity Generating Company

Abstract

The iobjective iof ithe istudy iwas ito iestablish ithe ieffect iof iemployee iengagement ion ithe iperformance iof iKenya iElectricity iGenerating iCompany. Research ihas iproven ithat iemployee iengagement ipositively iresults iin ibetter iperformance ifor iorganizations. iThe istudy iwas iguided iby itwo itheories inamely; iHerzberg’s iTwo ifactor iTheory iand ithe iSocial iExchange iTheory. iIt iadopted ia icase istudy idesign, idue ito iits isuitability ito ithe istudy iobjective iand icollected idata ifrom ithe istudy irespondents ithrough ian iinterview iguide. iThe irespondents iwere iselected ithrough iPurposive iSampling, iwhich iselected iManagers iand iLine iManagers ias ithe irespondents. The idata iwas ithen ianalyzed ithrough icontent ianalysis iwhich iis ia itechnique iof ianalyzing iwritten, ispoken ior ivideo icommunication, and relational analysis. The ifindings ishowed ithat imajority iof ithe iemployees iat iKenGen iwere inot iengaged iat itheir iwork. Less ithan i30% iof ithe iemployees, iaccording ito imanagers iat iKENGEN, iare ifully iengaged iin itheir iwork. The ifindings icorresponded iwith iother iresearch ifindings ithat ishowed ithe ilow ilevel iof iemployee iengagement iin iorganizations, iwith ithe iaverage iemployee iengagement iin iSub-Saharan iAfrica ibeing iat i14%.iResults ishowed ithat iemployee iengagement iaffected igoal iattainment iat iKenGen. Their ideliberate iefforts iwent ia ilong iway iin iensuring ithat ithe icompany igoals iwere iattained. The iemployees iwho iwere iengaged imade isure ithat itargets iwere iattained. Managers ialso iconsidered isome iof itheir iemployees icompetent ienough iresulting iin ibetter iorganizational iperformance. Findings ishowed ithat iemployees’ ideliberate iefforts iled ito ia igrowth iin iKENGEN’s imarket ishare. The iemployees’ iefforts iimproved ithe iKENGEN ibrand iand iplaced iit iin ithe iinternational imap. This iresulted iin ithe igrowth iin icustomers iwith iKenGen isecuring iprojects iacross iborders. iThe icompany ithus iwas iable ito iimprove ion iits irevenue. iResults ishowed ithat iemployees’ iwillingness ito igo ian iextra imile ifor ithe iorganization icontributed ito iorganizational iinnovation. IEngaged iemployees iwent iout iof itheir iway ito ibring inew iideas ito ithe icompany. iThey iintroduced inew iways iof idoing ithings iand iimproved ibusiness iprocesses. iThe istudy irecommended ithat iorganizations ishould iinvest imore iin iimproving iemployee iengagement iin iorder ito ibolster iorganization iperformance.