Stress management and employee performance at Kenya Airways
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Date
2020Author
Abonyo, Beatrice, A
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Kenya Airways has had numerous challenges such as expensive ticketing which has led
to reduced revenue, poor investment practices leading to loss of money as well as poor
human practices leading to industrial unrest. Such challenges have threatened emotional
fitness of employees because they worry about being laid off. Studies that have looked at
stress management and employee performance have not zeroed in on work place quality,
work place counseling as well as flexible work scheduling. It was therefore imperative to
examine stress management and employee performance at Kenya Airways Company. In
conducting the study, the current research took advantage of cross-sectional study design
and collected primary data using questionnaires. Data analysis was done using descriptive
statistics as well as inferential statistics and hence mean and standard deviation as well as
regression and correlation were used. The study found out that stress management
explained 47.7% (R2 =0.477) variation of employee performance. Additionally, the
research established that flexible work schedule had significant positive correlation with
employee performance (β =0.460, p< 0.05); work place counseling had insignificant
negative correlation with employee performance (β = -0.184, p < 0.142); and that work
place quality had a significant positive relationship with employee performance (β
=0.463, p < 0.05). The study concluded that both work place quality and flexible work
scheduling have roles to play in employee performance but not work place counseling.
The study recommended policy and practice should include work place quality and
flexible work schedule to enhance employee performance.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1411]
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