The Influence of Strategy Implementation on Performance of Law Firms in Nairobi City County

Abstract

Once a strategy has been formulated, it’s imperative that it should be properly implemented for the outcomes of such a strategy to be replicated to the entire organization. Strategy implementation relationship should be linear to that of strategy formulation such that as soon as a strategy is formulated within the firm, it should move to the stage of implementation and appropriate resources allocated to ensure success of the process. The target of this examination was to build up the impact of system usage on execution of law offices in Nairobi City County. This investigation was established on two theories; institutional1 theory and Resource Based View theory. The design of the research that was adopted in this study was descriptive cross sectional research design. The1 target population1 of1 this study1 was 257 law firms that are located and operate within Nairobi City County as at the year of 2019. The research adopted a purposive sampling technique to sample 77 law firms which represented 30% of the total target population. The study used questionnaire containing both open and closed ended questions to gather data. The data gathered was first analyzed using descriptive statistics. Descriptive analyses was conducted to provide the mean and standard deviation. The study concludes that strategy implementation contributes to low staff turnover rates at1 Law firms in Nairobi County, strategy implementation positively influences the quality of services offered by law firms in Nairobi City County, effective implementation of plans is as a result of good leadership and that effective implementation of set strategies contributes to increased customer base through acquisition of new customers and having repeat customers. This study recommends that management within law firms should develop adequate strategic formulation processes that are inclusive as a way of developing performance objectives. There is also need to develop performance evaluation systems that are objective, with key performance indicators for each employee and job category. It will be necessary to conduct another study by drawing attention to other industries instead of law firm’s industry so as to represent useful and reliable information which depicts actual events throughout all economic sectors