Influence of conflict management strategies on performance of youth projects - a case of Amani Kibera Youth Communitybased Organization, Nairobi County, Kenya
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Date
2021Author
Anindo, Joyfrida, E
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Historically, conflict at the workplace was viewed as unwelcome and to be avoided, the most
recent data though shows that this thinking has shifted to an increased willingness to address the
conflict early and in more informal ways. There will always be conflict between the different
participants within the project phases, being able to handle disputes and solve them has slowly and
surely become one of the skills required of project staff and program managers. When conflicts in
the workplace remain unresolved, project performance is influenced which might lead to poor
project deliverables, and loss or high turnover of staff. This study was seeking to explore the
influence of conflict management strategies on the performance of youth projects: A case of Amani
Kibera which is a community-based youth organization. Similar studies have been done in public
companies with many employees and complex hierarchical structures such as universities and
breweries. This specific study focused on a youth-led community-based development
organization, staff 36, in Nairobi County and was specific to the case of conflict strategies and
their influence the performance of youth projects at Amani kibera. The precise objectives of this
study were to find out the influence of integrating, dominating, compromising, and
accommodating strategy of conflict management on youth project performance in Amani Kibera.
The management theories that guided this study were the Human Relations Theory which centers
on worker fulfillment or the importance of the individual. This theory was further supported by
the Contingency Theory which says that in any situation the best practices depend solely on the
contingencies of the specific situation. The target population was the 36 staff members of the
Amani Kibera Community-based organization. They include 6 board members, 1 project manager,
5 project officers, and 23 youth group leaders. The sampling method used was the entire population
for the case study. Data was collected using an online questionnaire which had both open and
closed questions for triangulation of qualitative and quantitative data. The gathered data was
analyzed using descriptive, thematic, and inferential statistics with the data being presented
descriptively using frequencies and percentages. Pearson’s correlation was used to analyze the
inferential statistic data and the results presented. In this study Spearman was used to measure the
level of association between the independent and dependent variables. On the influence of
integrating strategy and performance of youth projects a Composite Mean of 4.00 and a strong
correlation value of 0.770 were found. On the influence of Dominating strategy on youth project
performance, a Composite Mean of 3.44 and a moderately positive correlation value of 0.454 were
found. On the influence of comprising strategy and youth project performance, a Composite Mean
of 3.68 and a moderate positive correlation value of 0.500 were found. On the influence influence
of accommodating strategy of conflict management on youth project performance, a Composite
Mean of 3.81 and a moderately positive correlation value of 0.509 were achieved. The study came
to the conclusion that the performance of youth projects was affected positively by the independent
variables at Amani Kibera.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1411]
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