The Effect of Human Resource Outsourcing on Performance of Logistics Companies in Mombasa County, Kenya
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Date
2021Author
Baraza, Sylvanus A
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Increased business competition, accelerated changes in technology and globalization effects have
led logistics firms in Mombasa County to seek methods of reducing cost as well as creating new
business opportunities. Human resource outsourcing has become very critical function for
organizations due to its direct effect on the organizations’ operational activities. The increasing
use of outsourcing arrangement and its complexity which is unfamiliar, has suggest that firms
need to understand its intricacies in order to benefits from its cost advantages. This calls for
scientific research. This research sought to examine the effect of human resource outsourcing on
performance of Logistics Company in Mombasa County. Particularly, the study aimed at
establishing whether outsourcing activities such as recruitment and staffing, training and
development, payroll management, performance management, and contract and casual
employment management have effect on the performance of logistics companies in Mombasa
County. The researcher applied descriptive cross-sectional survey research design in carrying out
the study. The respondents were 128 heads of HR department in the 128 randomly selected
logistics companies from a population of 425. Semi-structured questionnaires were distributed to
the respondents via email and feedback also received via email. The quantitative data was
analyzed by use of descriptive and inferential statistics by use of statistical package for social
sciences (SPSS). Both the correlation and regression analyses were used in the analysis. The
results indicated that recruitment and staffing, training and development and payroll management
had a positive but insignificant relationship with the performance of logistics companies in
Mombasa County. Performance management had a negative and insignificant relationship. Only
contract and casual employment management had a positive and significant relationship with
performance of the logistics companies in Mombasa County. Only contract and casual
employment management had significant relationship with performance of logistics companies
in Mombasa County, while all the other HR functions outsourced had a negative relationship
with performance. The top management should be in the forefront to support the business by
increasing the extent of human resource outsourcing through outsourcing several human resource
functions. The study has shown the outsourcing several human resource functions would spur the
performance of the organization.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1411]
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