Digitalization and Performance of Hiv Comprehensive Care Centre Services in Kenya

Abstract

HIV comprehensive care center services in Kenya have embraced digitalization in a bid to enhance their performance. Several investigations have been done globally to identify the connection of digitalization and organization performance but the findings have varied because of the different sectors and industries such as academia and healthcare. Thus, the main intention of this research project was analyzing how digitalization affects the performance of HIV comprehensive care centre services in Kenya. The following objectives were used to provide guidance; (i) to determine the extent to which digitalization has been adopted among HIV comprehensive care centre services in Kenya, (ii) to establish how digitalization impacts performance among HIV comprehensive care centre services in Kenya and (iii) to establish limitations facing the implementation of digitalization among HIV comprehensive care centre services in Kenya. The research adopted the system theory of profound knowledge, technology acceptance model and the Process Approach Model. A descriptive survey design was used in this research. The study population was the 100 HIV comprehensive care center services in Kenya within Nakuru County. A sample of 50 was arrived at using Yamane formula. The target respondents were ICT staff, care clinic staff, M&E division manager and project managers. Questionnaires were useful in the collection of primary data, which were sent by email through Google forms. The data was analysed using descriptive (mean, standard deviation) as well as inferential statistics (correlation and regression) analysis. The study showed that digitalization had been done to a large extent by the HIV comprehensive care centres in Kenya. Regression analysis showed a significant positive relationship between digitalization adoption and performance of HIV comprehensive care centres in Kenya. The regression analysis also showed that collective adoption of digitalization accounted for 62.5 percent of the changes in performance of these centres. The respondents disagreed with the challenges presented as being faced in digitalization adoption by HIV comprehensive care center services in Kenya. According to the findings of this survey, digitalization is critical for firms looking to enhance their performance. Managers as well as board members of HIV comprehensive care centres that have yet to implement digitalization are advised to do so to enhance their performance. While respondents disagreed with presented challenges being faced in digitalization, it is still proposed that HIV comprehensive care centres management develop sound policies to assist them in further overcoming the problems of digitalization deployment.